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THE BUSINESS OS FOR CUSTOMER OPERATIONS

Your business.
Your customers.
Moving together.

Enquiries in one place. Follow-ups with a plan. A team that knows what happens next. Wachatr brings your customer operations together, from first hello to the next booking.

Get started Explore the Business OS

Built for growing businesses. Set up around yours.

ONE CONNECTED WORKDAY
Wachatr / Customer workspaceW
GOOD MORNING, TEAM

Let’s move things forward.

Workspace
Enquiries12 to follow up
Bookings04 scheduled
Customer journeyIllustrative example
Enquiry ✓Follow-upBooking
AS
Alex ShahProperty enquiry · Assigned to Maya
WhatsApp
Could I visit the property this weekend?
Of course. Let’s find a time that works for you.
↗
Next step, clear.Help Alex choose a visit slot
With the team
✓
The details stay connected.Contact → Conversation → Follow-up → Booking

One operating system.
Connected to your working world.

◉ WhatsApp✉ Email☏ SMSf Meta Lead AdsS ShopifyW WooCommerce

LESS CHASING. MORE CLARITY.

Give every enquiry
a way forward.

Busy teams don’t need another disconnected tool. They need the customer, the conversation and the next action to stay together.

01 / CONVERSATIONS◫

A shared place to respond.

Give your team customer context, labels, quick replies and clear ownership. Keep everyday communication organised as the business grows.

JLJordan LeeInterested in your serviceNew enquiry
RKRiya KumarAppointment confirmedBooked
ASAlex ShahReady for the next stepFollow-up
Illustrative customer workspace
02 / FOLLOW-UPS↝

Make follow-up a process.

Organise customers into journey stages and connect the right messages to each step. Use WhatsApp, email and SMS where your plan and setup support them.

✓Enquiry receivedWelcome & acknowledge
↗Interest nurturedShare useful information
▦Next step agreedBook when the customer is ready
03 / BOOKINGS▦

From interest to an actual appointment.

Let customers choose a suitable time, manage reservations and configure confirmation and reminder messages across WhatsApp, email and SMS.

SAT17
Site visitA time agreed with your customer
Scheduled
Confirmation24h before2h before
Example reminder cadence · channels configured individually
04 / CONNECTED OPERATIONS⌘

Build around how you work.

Bring in Meta leads and connect commerce tools on Premium. Add visual Flowmaker workflows on Scale. Keep people in charge of the customer relationship.

Lead formsStorefrontWachatrBusiness OSJourneysYour team

Channel connections, approved templates and the right plan are required. Meta Inbox is an optional add-on.

YOUR BUSINESS. YOUR WORKFLOW.

Built around the work
you actually do.

Start with a customer process that matters to you. Explore how Wachatr can support it.

FROM AD ENQUIRY TO SITE VISIT

Keep interest warm.
Make the visit personal.

Capture enquiries from Meta Lead Ads, organise follow-ups and help buyers choose a convenient visit. Once an actual booking exists, configured reminders can support attendance.

Create your workspace
01Capture the enquiryBring lead form details into Wachatr.
02Build the relationshipShare information and follow up with purpose.
03Agree the next stepLet the buyer choose their site visit time.

Example workflows depend on your chosen plan, integrations and configuration.

YOUR NEXT STEPS

A Business OS should
fit your business.

Create your account, choose your plan and configure your channels, team and follow-ups around the way you operate.

Create your account
  1. 01

    Create your workspace.

    Start with an account and a workspace for your business.

  2. 02

    Connect the right tools.

    Connect your communication providers and the integrations your plan supports.

  3. 03

    Prepare your team.

    Invite your team and test your customer processes before launch.

ROOM TO GROW

Choose your next chapter.

Start with organised customer operations. Add integrations and workflows as your needs grow.

GET ORGANISED

Starter

For businesses bringing customer conversations and follow-ups into one system.

₹2,099/ month
+ 18% GSTGet started with Starter
  • WhatsApp, email & SMS communication
  • Contacts, labels & quick replies
  • Customer journey stages
  • Reservations & scheduled reminders
  • Team access & reports
  • Website WhatsApp widget
DESIGN YOUR WORKFLOWS

Scale

For teams ready to build visual workflows and explore advanced automation.

₹6,099/ month
+ 18% GSTGet started with Scale
  • Everything in Premium, plus:
  • Flowmaker visual workflow builder
  • Workflow actions & connected steps
  • Run history for configured workflows
  • AI Operator remains restricted beta
AI Operator remains restricted beta.
i

Plans renew monthly until cancelled. Meta charges for WhatsApp messages separately; email and SMS providers bill separately. AI usage, paid integrations and other add-ons may carry additional charges. Meta Inbox adds Instagram and Facebook messaging; connected accounts and permissions are required. Advanced AI capabilities depend on availability and setup.

A FEW GOOD QUESTIONS

Before we
say hello.

Still have a question?
Talk to the Wachatr team ↗

Is the AI Operator available to every account?

No. AI Operator access remains restricted beta. Choosing a plan does not grant beta access or activate a live AI agent. Contact the Wachatr team to discuss current availability before relying on it in your workflow.

Where can I find support and account policies?

Use the Contact page or email support@wachatr.com for setup, billing or account enquiries. The website also includes Privacy Policy, Terms of Service, Refund Policy and Disclaimer pages. No response-time guarantee is stated.

What makes Wachatr a Business OS?

Wachatr connects the customer processes your team handles every day: enquiries, contacts, conversations, journey stages, follow-ups, campaigns, bookings and reminders. Communication channels are part of that workspace; your team’s customer operations are the focus.

Do reminders support email and SMS too?

Yes. Appointment reminders can have independently enabled WhatsApp, email and SMS channels. You need the corresponding provider setup, contact details and suitable message configuration. Channels use separate dispatch paths, so delivery times can differ.

Which plan includes Flowmaker?

Scale includes the Flowmaker visual workflow builder. Premium focuses on connected lead sources, commerce integrations, multi-channel journeys and campaigns. Choose the plan that supports the workflow you need.

Are channel costs included in the plan?

Your Wachatr subscription is separate from WhatsApp message charges set by Meta, and charges from your email and SMS providers. GST applies to the subscription. Optional add-ons and AI usage may involve additional charges.

Will a new enquiry automatically become a booking?

Your process should help the customer agree to a date and time before a reservation is created. A lead form enquiry is not a confirmed appointment. Journeys and booking reminders are configured separately around that agreed process.

Does everything go live as soon as I sign up?

Your team, plan entitlements, channel connections, templates and workflows need configuration. WhatsApp templates may require Meta approval. Create your workspace, connect your providers and test your setup before starting customer-facing automation.

How much does Wachatr cost?

Starter costs ₹2,099/month, Premium ₹3,599/month and Scale ₹6,099/month, before 18% GST. Meta Inbox is optional at ₹1,500/month before GST. WhatsApp, email, SMS and applicable AI/provider charges are separate.

How do I start using Wachatr?

Create an account, choose and activate the right plan, connect your channels and configure your team and workflows. Signing up does not connect providers or send customer messages automatically.

LET’S BUILD YOUR NEXT CHAPTER

Your business deserves
a connected workday.

Create a workspace for your business. Bring your team, channels and customer processes together, one step at a time.

✓ Your workspace✓ Your team✓ Your next step
GET STARTED

Make it your workspace.

Create your account, choose your plan and configure the tools your business needs.

Create my account Channel connections and workflow setup are required before customer-facing automation goes live.Questions before you start? Contact us ↗