BUSINESS SOLUTIONS
Your industry.
Your way of working.
When customer enquiries, conversations and follow-ups live in scattered tools, the next step is easy to miss. Wachatr brings customer operations into one Business OS, with workflows you configure around your business.
Property and real estate
The everyday challenge
Enquiries arrive from ads, follow-ups get scattered and sales teams lose track of who is ready for a visit.
How Wachatr helps
- Capture Meta Lead Ads enquiries on Premium and organise contact details.
- Use journey stages to organise the next follow-up, with configured campaigns and approved templates.
- Agree a date and time with the buyer before creating a site-visit reservation.
- Prepare WhatsApp, email and SMS reminders for a real booking, with each channel configured independently.
Enquiry → Nurture → Agreed visit → Follow-up
Get started ↗E-commerce brands and retail
The everyday challenge
Order questions, product enquiries and post-purchase conversations arrive through different channels.
How Wachatr helps
- Connect Shopify or WooCommerce on Premium for supported store workflows.
- Use the WhatsApp inbox for product questions, order enquiries and customer care.
- Assign conversations and organise customer stages so the team knows the next step.
- Add Instagram and Facebook messaging with the optional Meta Inbox add-on. Configure FAQ flows with Flowmaker on Scale.
Product enquiry → Conversation → Purchase support → Customer care
Get started ↗Coaching, courses and consulting
The everyday challenge
Prospective learners need answers, consultation follow-ups and timely session information.
How Wachatr helps
- Organise prospects from initial interest through consultation and enrolment.
- Schedule agreed consultations and prepare reminders around the appointment.
- Premium includes webinar reminders and multi-channel journey capabilities.
- Assign conversations to an advisor and keep customer notes available to the team.
Interest → Consultation → Session → Follow-up
Get started ↗Service businesses
The everyday challenge
Salons, clinics, repair services and consultants need clear booking details and consistent follow-up.
How Wachatr helps
- Handle service enquiries in the inbox and agree appointment details with the customer.
- Create reservations and configure reminders for the scheduled time.
- Enable WhatsApp, email or SMS as separate reminder channels when the relevant providers are connected.
- Keep the customer stage and conversation ownership clear after the appointment.
Enquiry → Appointment → Service → Follow-up
Get started ↗Marketing and creative agencies
The everyday challenge
Client conversations spread across accounts and team members, making ownership and next steps harder to see.
How Wachatr helps
- Assign conversations to team members and keep contacts organised.
- Use journeys to structure the agreed client follow-up process.
- Add Meta Inbox for connected Instagram and Facebook messaging.
- Use supported integrations and configured automations where the selected plan permits them.
Client enquiry → Team ownership → Agreed next step → Follow-up
Get started ↗Local businesses
The everyday challenge
A small team still needs to respond consistently, remember customer preferences and track pending enquiries.
How Wachatr helps
- Keep WhatsApp customer conversations and contact details in one workspace.
- Give each conversation an owner and organise the next follow-up.
- Use Starter for core customer operations, then move to Premium when integrations are needed.
- Create agreed bookings and configure appointment reminders as your process develops.
Customer enquiry → Response → Booking or next step → Follow-up
Get started ↗ONE CUSTOMER PROCESS
From the first enquiry to the next step.
1. Connect and organise
Connect the channels your plan supports. Organise contacts and give conversations a clear owner.
2. Follow up with purpose
Configure journeys, campaigns and reminders around an agreed customer process. Human responses and real booking details matter.
3. Review and improve
Use the available reports to review activity and customer progress. Treat estimates as estimates, and reconcile actual provider bills separately.
Set up the workflow, then launch it.
Create your workspace, choose a plan, connect the required providers and prepare your team. Test your configuration before sending messages to customers.
Examples describe configurable workflows, not preconfigured live automations. Plan entitlements, provider credentials, customer consent and approved templates apply. Email and SMS reminders are independent channels; automatic fallback after a WhatsApp failure is not promised. Flowmaker is included on Scale. Meta Inbox is an optional add-on. AI Operator access remains restricted beta.
LET’S BUILD YOUR NEXT CHAPTER
Your business deserves
a connected workday.
Create a workspace for your business. Bring your team, channels and customer processes together, one step at a time.
✓ Your workspace✓ Your team✓ Your next step
