Please review our refund policy before subscribing to any Wachatr plan. Our subscription model is designed to provide ongoing access to our platform and services.
Refund Eligibility
Payments made for subscriptions are non-refundable.
Once a subscription is activated, refunds are not provided for:
- Partial usage of the subscription period
- Non-usage of the platform
- Early cancellation of the subscription
- Downgrades from higher to lower tier plans
Subscription Cancellation
You may cancel your subscription at any time. However:
- Cancellation will take effect at the end of your current billing period
- You will continue to have access until the end of the paid period
- No prorated refunds are provided for unused time
Exceptions
Refunds may be considered only if:
- A technical issue on our end prevents service activation
- The issue is verified by the Wachatr support team
- The request is raised within 7 days of purchase
- You have not used the platform extensively
All refund decisions are made at Wachatr's sole discretion after reviewing the specific circumstances.
How to Request a Refund
If you believe you qualify for a refund exception:
- Contact our support team at support@wachatr.com
- Include your account email and order/invoice details
- Describe the technical issue you experienced
- Allow up to 5 business days for review
Questions?
If you have any questions about our refund policy, please contact us before making a purchase. We're happy to help you find the right plan for your needs.