We collect and process data only to the extent necessary to provide our services. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
When you use Wachatr, we may collect the following types of information:
- Business account information — name, email, company details
- Customer contact data — phone numbers and chat content added by the business
- Communication data — messages sent and received through the platform
- Technical data — IP address, browser type, and usage logs
How We Use Data
The information we collect is used to:
- Deliver and operate Wachatr services
- Enable message delivery via WhatsApp Business API and other connected channels
- Improve system performance and reliability
- Provide customer support and troubleshooting
Data Ownership
Your data belongs to you:
- Businesses retain full ownership of their customer data
- Wachatr does not sell, rent, or trade customer data to third parties
Data Sharing
Data is shared only with:
- Official service providers — e.g., WhatsApp Business API via Meta
- Infrastructure providers — required to operate the platform
- Legal authorities — if required by law
Data Security
We take security seriously and implement the following measures:
- Secure servers and encrypted communication
- Controlled access to internal systems
- Regular monitoring to prevent unauthorized access
Your Consent
By using Wachatr, you consent to data processing strictly for service delivery purposes as outlined in this policy.